There will be a lot of constant activity going on here at the National Campus. At any one time we could have as many as 200 employees, 400+ players, spectators and coaches. It is important that your job and the responsibilities of others works together as efficiently as possible to ensure an inspirational experience for our guests and the rest of the staff.
This page will give you the basic know-how needed to do your job efficiently and in line with campus policies/procedures. This is not a complete employee manual, but covers most of the "Need-To-Know" material. If you have any questions that are not in this guide, please refer to the employee manual, ask your supervisor or go to human resources.
Below is a table of contents followed by the policies and procedures produced by operations and a few others. You can click on the main heading and that will take you to the appropriate area. You can also download the most recent copy of the National Campus All Staff Quick Reference Guide by CLICKING HERE (Have 2020, 2021 is being revised ERIN WILL SEND TO ME)
Table of Contents Quick Navigation
Click on the heading below to take you to the area of interest.
Campus Culture - What we strive for on campus
Hours of Operation - Retail, Eating Areas, Welcome Center
Contact Info - Important personel info
Where OnCampus -
Where to do things, Areas of buildings
Policies - Basic campus guidelines to follow
Procedures - How to do things
Etiquette - How to conduct yourself
Benefits - Perks for you
To view the content of interest, just hover your mouse over the area of interest and click on it.
The content that is relevant will pop up.
CampusCulture
Campus Culture - "We inspire a love for American tennis by creating memorable experiences for everyone."
Our Four Core Principles - Most every action should have these principles in mind
Safety - We consider the welfare of our employees and guests first.
Friendliness - We provide a caring and inclusive atmosphere where everyone is treated as individuals.
Experience - We promote an engaging and memorable environment for guests and employees.
Efficiency - We strive for our efforts to be simple, easy, and hassle-free.
HoursOfOperation
Hours of Operation - Open and close times for specific areas around the campus.
Courts and Grounds
Front Desk - Located in the Welcome Center
Player Development - Located in the Indoor facility........ (NEED TO GET THIS INFO)
Pro Shop - Located in the Welcome Center
Restaurants - Located in various campus locations
ContactInfo
Contact Info - Important numbers to know
Important Contact Information - Key emergency numbers, area numbers and staff numbers
WhereOnCampus
Where On Campus - Where to do specific activities on campus. You can also CLICK HERE to be directed to the campus map.
Where To Park (GOOD)
Where To Eat Lunch (GOOD)
Where To Clock In and Out (GOOD)
Restaurants - Located in various campus locations (GOOD)
Where On Campus - What happens where? Where are some important locations?
Restaurants - Located in various campus locations
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Policies
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Procedures - In this section we will show you how to do some of the day to day activities you may need to know.
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STAFF DISCOUNTS
As a member of the National Campus staff, you are eligible to receive discounts in specific areas of the campus, including
- Pro Shop
- Net Post Grille
- Free Court Time
Please refer to your advisor for the specific discount in each area
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